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Southern Comfort Heating & Air, FAQs

What type of air filters do you recommend for my HVAC system?
  • To maintain optimal performance and efficiency of your HVAC system, we recommend using standard fiberglass filters. These affordable filters help protect your equipment from dust and debris. For best results, change your filters monthly, or more frequently if you have pets in your home.
  • We recommend starting at 70 degrees Fahrenheit and adjusting as needed. If you feel too warm, gradually lower the temperature by one degree at a time. If you feel too cool, gradually increase the temperature. 
  • Remember: Factors like humidity, air movement, and individual preferences all play a role in how comfortable you feel. There’s no one-size-fits-all answer when it comes to setting your thermostat. 
  • While lowering set point temperatures in winter and increasing set point temperatures in summer can save on energy consumption, it’s important to prioritize your comfort. If adjusting the temperature significantly impacts your comfort, consider alternative energy-saving measures, such as adjusting blinds and curtains, using fans, or improving insulation.

We recommend scheduling two preventive maintenance visits per year for your HVAC system: once in the spring before the start of the cooling season and once in the fall before the start of the heating season. Regular maintenance offers numerous benefits, including: 

  • Improved System Efficiency: Leading to lower energy bills and increased savings. 
  • Enhanced Comfort: Ensuring consistent and reliable heating and cooling throughout the year. 
  • Prolonged System Lifespan: Identifying and addressing potential issues before they become major problems. 
  • Warranty Compliance: Many manufacturers require regular maintenance to maintain warranty coverage. To determine the specific maintenance requirements for your system, please refer to your equipment manufacturer’s warranty and service guidelines. Southern Comfort Heating & Air offers comprehensive maintenance services to keep your system running smoothly and efficiently.

Yes, we offer a variety of maintenance plans to fit your needs and budget! Here are some of the benefits of our maintenance plans:

  • Improved System Efficiency: Regular maintenance helps your HVAC system run more efficiently, potentially saving you money on energy bills.
  • Increased System Lifespan: Regular checkups can help identify and address potential issues before they become major problems, extending the life of your system.
  • Fewer Breakdowns: Maintenance helps prevent unexpected breakdowns, ensuring your comfort throughout the year.
  • Peace of Mind: Knowing your system is well-maintained provides peace of mind and ensures a comfortable indoor environment.

 

Our maintenance plans include:

  • Annual Maintenance: Includes a comprehensive system inspection and cleaning once per year (either in the spring or fall, your choice).
  • Bi-annual Maintenance: Includes a comprehensive system inspection and cleaning twice per year, once in the spring and once in the fall.

 

Payment options:

  • Monthly: Convenient monthly payments make it easy to budget for your HVAC maintenance.
  • Bi-annual: Pay for the entire year’s maintenance in two installments.
  • Annual: Pay for the entire year’s maintenance upfront and potentially save on costs.

We can help you choose the maintenance plan that best suits your needs and budget.

Southern Comfort Heating & Air offers comprehensive maintenance services to keep

your system runs smoothly and efficiently.

It's normal for your thermostat to display "Auxiliary Heat" in a few situations:

  • Temperature Adjustment: If you've recently increased the thermostat setting by more than two degrees, the auxiliary heat may kick in to quickly warm up your home.
  • Cold Weather: When outdoor temperatures drop significantly (typically below 35 degrees Fahrenheit), your heat pump may need assistance to maintain the desired temperature. In these cases, the auxiliary heat (often an electric heater) will turn on to provide extra warmth.

However, if you notice "Auxiliary Heat" on when:

  • Outdoor temperatures are above 35 degrees Fahrenheit.
  • You haven't recently adjusted the thermostat setting by more than two degrees.

This could indicate a potential issue with your system. We recommend scheduling a service visit with our experienced technicians to diagnose and resolve the problem. Contact Southern Comfort today to schedule your next service appointment!

You should switch your heat pump to emergency heat only when your heat pump system is experiencing a significant issue that prevents it from providing adequate heating. Here are some common scenarios where switching to emergency heat might be necessary:

  • Component Failure:
    • Compressor Failure: If the compressor, the heart of your heat pump, fails to operate, it will be unable to provide heat. Switching to emergency heat, which is typically an electric heating element, will provide temporary warmth until the compressor can be repaired or replaced.
    • Condenser Fan Motor Failure: If the fan motor that circulates air over the condenser fails, the heat pump will not function properly. Switching to emergency heat will ensure you have some form of heating while you await repairs.
    • Refrigerant Leak: If the heat pump has lost refrigerant, it will not be able to efficiently transfer heat. In this case, switching to emergency heat will provide temporary warmth while you address the refrigerant leak.

Important Notes:

  • Emergency heat is typically more expensive to operate than heat pump operation due to the higher energy consumption of electric heating elements. Use emergency heat only when necessary.
  • Prolonged use of emergency heat can significantly increase your energy bills.
  • If you suspect an issue with your heat pump, contact a qualified HVAC technician for diagnosis and repair.

By understanding the appropriate use of emergency heat, you can ensure your comfort while minimizing energy costs and protecting your heat pump system.

We offer a variety of high-quality HVAC systems, but we highly recommend Trane products. Trane has a long-standing reputation for reliability, durability, and energy efficiency. We believe in offering our customers the best possible equipment, and Trane consistently delivers on that promise.

Yes, we certainly do! We install high-quality mini-split systems, and Mitsubishi is a brand we highly recommend. Mitsubishi is known for its innovative technology, energy efficiency, and quiet operation. We can help you choose the perfect Mitsubishi mini-split system to meet your specific needs and budget.

The service fee at Southern Comfort covers the cost of our technician's travel time to your home, a thorough diagnostic assessment of your HVAC system, and initial troubleshooting efforts. This allows us to accurately pinpoint the issue and provide you with an honest and upfront estimate for any necessary repairs.

Yes, we certainly do! We install smart thermostats and highly recommend the Honeywell Home T9320WF5003 thermostat. Here's why we recommend it:

  • Advanced Features: The T9320WF5003 offers a wide range of features, including Wi-Fi connectivity, remote control via smartphone or tablet, and customizable comfort settings for different rooms or times of day.
  • Easy-to-Use Interface: The T9320WF5003 has an intuitive and user-friendly interface, making it simple to program and operate.
  • Enhanced Comfort and Energy Savings: By optimizing your heating and cooling schedule, the T9320WF5003 can help you save on energy costs while maintaining a comfortable indoor environment.
  • 5-Year Warranty: Honeywell offers a 5-year warranty on the T9320WF5003, providing peace of mind and long-term support.

We can help you select the right smart thermostat for your needs and expertly install it in your home.

It's normal for your heat pump to run more frequently in extremely cold weather (typically below 35°F). Here's why:

  • Reduced Efficiency: In very cold temperatures, the heat pump's efficiency decreases. This means it has to work harder to extract heat from the outside air, leading to longer run times.
  • Increased Demand: As the temperature drops, the demand for heat increases significantly. Your heat pump may need to run continuously to maintain a comfortable indoor temperature.
  • Auxiliary Heat Activation: In very cold weather, your heat pump may automatically engage auxiliary heat (such as electric resistance heat) to supplement its output and ensure adequate warmth.

However, if your heat pump is running non-stop even when outdoor temperatures are above 35°F, this could indicate a potential issue with your system.

The two most common new refrigerants that will be used in residential HVAC systems moving forward are R454B and R32. In the past, many manufacturers used the same refrigerants in their HVAC systems. However, recent regulations and environmental concerns have led to a shift towards more environmentally friendly options. Both R454B and R32 meet the new required standards for low Global Warming Potential (GWP) and are designed to provide efficient and effective cooling. It's important to note that not all manufacturers have adopted the same refrigerant. Some may favor R454B, while others may prefer R32.

Yes, we certainly install UV lights! There are many different brands and types available, so we can help you find the one that best suits your specific needs and budget. Here's what you should know about UV lights:

  • Benefits: UV lights help to kill bacteria, mold, and viruses in your HVAC system, improving indoor air quality.
  • Installation: They are typically installed in the ductwork of your HVAC system.
  • Maintenance: UV lights require regular bulb replacements, usually every 6-12 months. Even if the bulb still appears to be glowing, its effectiveness diminishes over time.

When considering a UV light for your system, we'll help you determine the best option based on factors such as:

  • System size and type
  • Indoor air quality concerns
  • Budget

Yes, we do! Southern Comfort Heating & Air provides comprehensive service and replacement for geothermal systems.

Our Geothermal Services:

  • Repair & Maintenance: Our experienced technicians can diagnose and repair a wide range of geothermal system issues.
  • Replacement: We can replace aging or inefficient geothermal systems with modern, high-efficiency models.

At Southern Comfort, we recommend Trane as a top-tier brand for HVAC systems. Why Trane?

  • Industry Leader: Trane has a long and respected history of innovation and excellence in the HVAC industry.
  • Reliable and Durable: Trane units are known for their reliability and durability, built to last for years to come.
  • Comprehensive Warranty: Trane offers comprehensive warranties on their equipment, providing you with peace of mind and protection.
  • Superior Customer Support: Trane provides excellent customer support and a vast network of qualified technicians.

Contact Southern Comfort Heating & Air for a free consultation to discuss your options and explore our financing options. We believe that Trane's commitment to quality and innovation makes them a top choice for homeowners and businesses seeking reliable and efficient HVAC solutions.

The lifespan of a heat pump can vary significantly depending on several factors, including:

  • Installation Quality: Proper installation is crucial for optimal performance and longevity.
  • Regular Maintenance: Routine maintenance, such as biannual checkups and filter replacements, can significantly extend the lifespan of your system.
  • Usage Patterns: Frequent use and extreme temperature fluctuations can put more stress on the system.
  • Maintenance: Neglecting maintenance can lead to premature wear and tear.

With proper installation, regular maintenance, and typical usage, you can expect a heat pump to last between 12 and 18 years in our region. However, it's important to note that this is just an estimate. Factors like extreme weather conditions and unexpected equipment failures can also impact the lifespan of your system.

The lifespan of a gas furnace can vary significantly depending on several factors, including:

  • Installation Quality: Proper installation is crucial for optimal performance and longevity.
  • Regular Maintenance: Routine maintenance, such as biannual checkups and filter replacements, can significantly extend the lifespan of your system.
  • Usage Patterns: Frequent use and extreme temperature fluctuations can put more stress on the system.
  • Maintenance: Neglecting maintenance can lead to premature wear and tear.

With proper installation, regular maintenance, and typical usage, you can expect a gas furnace to last between 15 and 20 years in our region. However, it's important to note that this is just an estimate. Factors like extreme weather conditions and unexpected equipment failures can also impact the lifespan of your system.

Yes, mini-split systems require regular maintenance, although it may differ slightly from traditional split systems. Here's why:

  • Filter Maintenance: Mini-splits often have washable filters that need to be cleaned or replaced regularly to maintain optimal airflow and efficiency.
  • Coil Cleaning: Like traditional systems, mini-split coils can accumulate dust and debris, reducing performance. Regular cleaning of both the indoor and outdoor coils is essential.
  • Drain Line Checks: The condensate drain line in the indoor unit needs to be checked and cleaned to prevent clogs and potential water damage.
  • Electrical Connections: Loose electrical connections can impact performance and safety. Regular checks of electrical connections are recommended.

We recommend scheduling biannual maintenance for your mini-split system, ideally once in the spring and once in the fall. This will help ensure your system operates efficiently, extends its lifespan, and maintains optimal performance throughout the year.

The most common reason for an air conditioner to freeze up is restricted airflow. Here are a few things to check:

  • Dirty Air Filter: A clogged air filter restricts airflow, preventing the evaporator coil from properly absorbing heat.
    • Solution: Replace or clean the air filter as recommended by the manufacturer (usually monthly).
  • Blocked Registers: Closed or partially closed vents restrict airflow to certain areas of your home, leading to uneven cooling and potential icing.
    • Solution: Ensure all registers are open and unobstructed.

If the issue persists after checking the filter and registers:

  • Run the Blower Fan: Turn off the air conditioner but leave the blower fan running for several hours. This can help defrost the evaporator coil.

If the problem continues after these steps, it's time to call for professional service. Possible causes could include:

  • Dirty Evaporator Coil or Blower Wheel: A dirty coil or wheel hinders heat transfer, leading to icing.
  • Restricted Ductwork: Obstructions in the ductwork can impede airflow.
  • Blower Motor Issues: A malfunctioning blower motor can reduce airflow.
  • Refrigerant Issues: While less common, low refrigerant levels can also contribute to icing.

Remember: Consistent maintenance, including regular filter changes and professional service visits, is crucial for preventing icing and ensuring optimal performance of your air conditioning system.

For best results, we recommend replacing your filters monthly, or more frequently if you have pets in your home.

Yes, we offer free estimates on equipment replacements, such as new air conditioners, heat pumps, or furnaces. For repairs, a service fee will apply. This fee covers the cost of our technician's travel time, a thorough diagnostic assessment of your HVAC system, and initial troubleshooting efforts. Even if you've received a diagnosis from another company, we recommend our own evaluation. This ensures we accurately identify the root cause of the problem and provide you with the most accurate and cost-effective repair solution.

If one room consistently feels significantly warmer or cooler than the rest of your home, there could be a few reasons:

  • Ductwork Issues:
    • Air Leaks: Leaky ducts can allow conditioned air to escape into unconditioned spaces, reducing airflow to the affected room.
    • Blocked Ducts: Obstructions in the ductwork, such as debris or pests, can restrict airflow to the room.
    • Improper Installation: In some cases, ductwork may have been improperly installed or sized, leading to insufficient airflow to certain rooms.
  • Register Issues:
    • Blocked Registers: Furniture, curtains, or other obstructions can block airflow from the registers.
    • Incorrect Register Placement: The location and orientation of the registers can significantly impact airflow distribution.
  • Other Factors:
    • Sun Exposure: Rooms with large windows that receive direct sunlight can experience significant temperature fluctuations.
    • Appliance Use: Heat-generating appliances, such as ovens and dryers, can increase the temperature in specific rooms.

If you're experiencing inconsistent temperatures in one room, we recommend:

  • Checking for blocked registers and removing any obstructions.
  • Ensuring proper airflow to all registers.

There are several signs that may indicate your HVAC system needs repair:

  • Heating Issues:
    • Uneven Heating: Some rooms are significantly warmer or colder than others.
    • Weak or No Heat: The system fails to produce adequate heat.
    • Strange Noises: Unusual sounds like rattling, banging, or squealing coming from the unit.
    • Frequent Cycling: The system turns on and off frequently, leading to temperature fluctuations.
    • High Energy Bills: Noticeably higher energy bills than usual.
    • Burning Smell: An unusual odor coming from the system.
    • Visible Damage: Signs of damage or wear and tear, such as cracks or leaks.
  • Cooling Issues:
    • Inadequate Cooling: The system fails to cool the home sufficiently.
    • Warm Air Blowing from Vents: Instead of cool air, warm air is blowing from the vents.
    • Strange Noises: Unusual sounds like rattling, banging, or squealing coming from the unit.
    • Frequent Cycling: The system turns on and off frequently, leading to temperature fluctuations.
    • High Energy Bills: Noticeably higher energy bills than usual.
    • Visible Damage: Signs of damage or wear and tear, such as cracks or leaks.
  • Other Signs:
    • Strange Odors: Unusual odors coming from the system, such as burning or mildew.
    • Visible Moisture: Water leaks or condensation around the unit.
    • Tripped Circuit Breaker: The system frequently trips the circuit breaker.

If you notice any of these signs, it's recommended to contact a qualified HVAC technician for a professional diagnosis and repair.

The duration of an HVAC repair can vary significantly depending on several factors, including:

  • The nature of the problem: Simple issues like replacing a filter or cleaning a condenser coil can be resolved quickly, while more complex repairs, such as replacing a compressor or repairing a refrigerant leak, may take longer.
  • The age and complexity of the system: Older systems may require more time for diagnosis and repair.
  • Parts availability: If the required parts are not readily available, it may take additional time to obtain them.
  • Technician availability: Scheduling may be impacted by technician availability and the urgency of the repair.

Here's a general estimate:

  • Minor repairs: Such as replacing a thermostat or cleaning a filter, can often be completed within 1–2 hours.
  • Moderate repairs: Such as replacing a blower motor or repairing a refrigerant leak, may take 2–4 hours or more.
  • Major repairs: Such as replacing a compressor or heat exchanger, can take several hours or even multiple days to complete.

It's important to note that this is just an estimate. The actual repair time will depend on the specific circumstances of your situation. Our technicians will provide you with an estimated timeframe for the repair upon their arrival and after a thorough diagnosis of the issue. We strive to complete repairs as efficiently as possible while maintaining the highest quality of workmanship.

Deciding whether to repair or replace your HVAC system can be a tough choice. Here's a breakdown to help you decide:

Factors Favoring Repair:

  • Minor Issues: If the problem is relatively minor (e.g., a faulty thermostat, a clogged filter, or a minor refrigerant leak), repair may be the most cost-effective solution.
  • Age of the System: If your system is relatively new (less than 10 years old) and well-maintained, repair may be the more economical option.
  • Attachment to the Current System: If you're happy with your current system's performance and features, repairing it might be preferable to replacing it.

Factors Favoring Replacement:

  • Frequent Repairs: If you're constantly dealing with repairs, it might be more cost-effective to replace the system in the long run.
  • Age of the System: If your system is 10 years or older, it may be less energy-efficient and more prone to breakdowns.
  • New Technology: Replacing your old system with a newer, more energy-efficient model can significantly reduce your energy bills.
  • Comfort Issues: If your system is no longer able to adequately heat or cool your home, replacement may be the best solution.

Warranty Information:

Equipment Warranties: The warranty coverage for your new equipment will vary depending on the specific manufacturer and model. We will provide you with the exact warranty details for your chosen system during the selection process. Typically, you can expect a 5 to 10-year parts warranty from the manufacturer on most HVAC systems.

Labor Warranties:

  • New Equipment Installations: We offer a one-year labor warranty on all new equipment sold and installed by Southern Comfort Heating & Air, provided the service is scheduled during our normal business hours.
  • Parts Sold & Installed: We offer a 90-day labor warranty on all parts sold and installed by Southern Comfort Heating & Air, provided the service is scheduled during our normal business hours.

For your convenience, we will provide you with a comprehensive warranty document outlining all coverage details upon completion of your installation.

Extended Labor Warranties: We also offer a range of extended labor warranty options through our partner, JB Warranties. These plans can provide added peace of mind and protect your investment for longer. We will be happy to discuss the available extended warranty options with you and help you choose the plan that best suits your needs and budget.

We strive to provide you with peace of mind and ensure your complete satisfaction with your new HVAC system.

Yes, having a carbon monoxide (CO) detector in your home is crucial for your safety. If you have an attached garage or any gas appliances then you definitely need one! Here's why:

  • CO is Deadly: Carbon monoxide is an odorless, colorless, and tasteless gas that can be produced by incomplete combustion of fuels like natural gas, propane, oil, or gasoline. It can quickly build up in your home and lead to serious health problems, including headaches, dizziness, nausea, and even death.
  • Early Detection is Key: CO detectors provide early warning of the presence of carbon monoxide, giving you time to evacuate your home and seek medical attention.

Here are some guidelines for installing and using CO detectors:

  • Install CO detectors on every level of your home, including the basement.
  • Place detectors near bedrooms.
  • Test your CO detectors regularly (usually monthly) according to the manufacturer's instructions.
  • Replace the batteries in your detectors as recommended by the manufacturer.
  • Replace the entire detector every 5-7 years, even if it still appears to be working.

If your CO detector alarms:

  • Immediately evacuate your home.
  • Open windows and doors to ventilate the area.
  • Do not attempt to operate any appliances or turn on the heat.
  • Call 911 and your local fire department.

Remember, CO poisoning can be life-threatening. Taking the necessary precautions to protect yourself and your family from this invisible danger is essential.

The time required to replace an HVAC system can vary significantly depending on several factors, including:

  • The scope of the project: A simple replacement might take less time than a project that involves significant ductwork modifications or upgrades.
  • Accessibility: Factors such as attic access, wall openings, and the location of the outdoor unit can impact installation time.

Here's a general estimate:

  • Typical installations: Most HVAC system replacements can be completed within 1 day.
  • Complex installations: Projects involving extensive modifications, multiple units, or challenging access may take longer.

During the initial consultation, your HVAC technician will be able to provide you with a more accurate estimate of the expected installation time based on the specific details of your project.

Yes, heat pumps can significantly save you money on your energy bills compared to traditional heating and cooling systems like furnaces and air conditioners. Here's why:

  • Energy Efficiency: Heat pumps are highly energy-efficient. They don't generate heat directly like furnaces do, but instead move heat from one place to another. This makes them much more efficient than traditional heating systems.
  • Dual Function: Heat pumps can both heat and cool your home, eliminating the need for separate systems for each function. This can simplify your HVAC system and reduce overall energy consumption.

Here's how heat pumps save energy:

  • Heating Mode: In heating mode, a heat pump extracts heat from the outside air (even in cold temperatures) and transfers it indoors.
  • Cooling Mode: In cooling mode, a heat pump removes heat from your home and releases it outdoors.

While the initial cost of installing a heat pump may be higher than traditional systems, the long-term energy savings can make it a worthwhile investment. If you're considering a heat pump, consult with a qualified HVAC professional like Southern Comfort Heating & Air to determine if it's the right choice for your home.

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Hear what
Southern Comfort Heating & Air
customers
are saying!

Southern Comfort did a great job at a great price. Kevin was very professional and answered all my questions. With new Trane units I know I have the best available and the install was actually cheaper than their initial estimate. I would highly recommend.

Daryl L

We used Southern Comfort Heating and Air for installation of 2 new HVAC units about 3 weeks ago. They were professional, charged a decent price and cared about the job they did. Nice guys who take pride in their work and want to please the customer. Would recommend.

Sandra T

Accolades to Southern Comfort Heating & Air! We noticed yesterday that our heat wouldn’t come on. This morning around 11:30, I called Southern Comfort, and by 3:30 their technician, Houston, arrived. By 4:30 we had heat! We are now ready for the approaching cold wave, and a cozy Thanksgiving!

Beverly P

Kevin and his crew are the best in the business. They set the standard for HVAC technicians. They are extremely knowledgeable, efficient and quick. They service my units biannually and have been great if there have ever been issues in between. I will go nowhere else for my HVAC needs.

Brent L

Will and Grant replaced my whole unit and they were very professional, quick, and polite! Very knowledgeable and explained in detail what they were going to do. I will definitely recommend them to everyone that needs HVAC service! Thank you so much!

Chelsea C

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Southern Comfort Heating & Air

Southern Comfort Heating & Air provides comprehensive HVAC solutions for both residential and commercial properties in Hamilton and Marion counties, TN, and nearby areas.

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